What if my product is shit?

That happens when your product is damaged. Each product runs 2 quality checks – one in the factory, and another one when it is received in our stock. All though some packages are sealed though that they should not be opened before they get in your hand.

Anyway, if you want your product returned or replaced, please write to live support and show them what the problem is. Issue will be discussed and we’ll get back to you. Time for messaging the live support is 1 month (if the product doesn’t have more than 1 month warranty). After 1 month – “I swear to my dogs shit I haven’t used the product!” Or “Yes of course I paid 119GEL but I had zero interest for it and I haven’t opened it for 4 months” will not be discussed by us. 

Everything under 50GEL has no warranty. If you  don’t trust our quality control and you want to see for yourself, check the products on spot whenever they’re delivered by the carrier, make sure that everything is in proper shape/works and off you go.

Products above 50GEL have a standard 1 month warranty unless mentioned otherwise in the description or product instruction. In case of defect we’ll take your product, check if the problem is caused by the manual damage and if not, then you’ll get the product replacement or a refund. Each of our product has at least 2 quality certificates. Vast majority of our costumers use our product for months or years. You can trust our quality and our support – we are not careless about our quality and image.

Based in Tbilisi - Shipping to whole Georgia!

Packings

We use beautiful, blue or brown anonymous packing. Gift packing is also available!

KikuGE_Packings

Delivery

Kiku has own carriers who make sure you have a track of your order and have your shit delivered ASAP.

KikuGE_Delivery

Stock

We have our own stock and exclusive partnerships with some of our suppliers, so get exclusive shit here!
KikuGE_Stock

chat 24/7

If admins aren’t sleeping or screwing around somewhere, they’ll get to you in a matter of seconds. If you’re not being answered, leave your email or anything for us to get in touch with you