• That happens when your product is damaged. Each product runs 2 quality checks – one in the factory, and another one when it is received in our stock. All though some packages are sealed though that they should not be opened before they get in your hand.

    Anyway, if you want your product returned or replaced, please write to live support and show them what the problem is. Issue will be discussed and we’ll get back to you. Time for messaging the live support is 1 month (if the product doesn’t have more than 1 month warranty). After 1 month – “I swear to my dogs shit I haven’t used the product!” Or “Yes of course I paid 119GEL but I had zero interest for it and I haven’t opened it for 4 months” will not be discussed by us. 

    Everything under 50GEL has no warranty. If you  don’t trust our quality control and you want to see for yourself, check the products on spot whenever they’re delivered by the carrier, make sure that everything is in proper shape/works and off you go.

    Products above 50GEL have a standard 1 month warranty unless mentioned otherwise in the description or product instruction. In case of defect we’ll take your product, check if the problem is caused by the manual damage and if not, then you’ll get the product replacement or a refund. Each of our product has at least 2 quality certificates. Vast majority of our costumers use our product for months or years. You can trust our quality and our support – we are not careless about our quality and image.

Carriers do not know what products are in the package. In case you’re paying cash, The carriers know how much should they get and how many products are in the package, as their bonus also depends on the number of items they carry.

Warehouse guys know what are in the package but they’ve got no idea TF you are. Carriers see you but they got no idea what the fuck is in the package, so no worries if you care about that.

After all, nobody’s gonna use your number or anything to spam you or start fucking sexting or something, because nobody from us even gives a shit!

Just marking this down because some of you weirdos think that if you get something from a sex shop, some retards with huge boners appearing from nowhere are gonna start chasing you and dick you down.

Should you trust us with your card details, email and the phone number? – Yeah.

When you pay for the order with a card, we can’t see your card details. It’s a separate big company of Unipay that runs the transaction. Google them if you want, we’re choosing the flawless for us and our shoppers.

As for your email and number – we don’t give a fuck about any of this. Your email will be used by our automatic mail system to send you automatically generated invoice when you start your order and notify you when the order is complete. Your number will be used by the carrier to contact you for the delivery. If you do not pick up – they’ll write you the SMS that they’re from Kiku. If your number is foreign, it’s likely that they’ll try to reach out to you through Whatsapp, Viber, Imo or something. If you’re not reachable, we’ll write you the email that hey – we can’t contact you because you’re a fucking ghost and hopefully you’ll ever get back to us.

That’s it. If you ever receive an SMS advertisement from Kiku, that’s not because you shopped with us. It could be because we decide that making the SMS advertisement is a good idea and address to the advertising company.

Pretty much that’s it.

What if my product is shit?

  • That happens when your product is damaged. Each product runs 2 quality checks – one in the factory, and another one when it is received in our stock. All though some packages are sealed though that they should not be opened before they get in your hand.

    Anyway, if you want your product returned or replaced, please write to live support and show them what the problem is. Issue will be discussed and we’ll get back to you. Time for messaging the live support is 1 month (if the product doesn’t have more than 1 month warranty). After 1 month – “I swear to my dogs shit I haven’t used the product!” Or “Yes of course I paid 119GEL but I had zero interest for it and I haven’t opened it for 4 months” will not be discussed by us. 

    Everything under 50GEL has no warranty. If you  don’t trust our quality control and you want to see for yourself, check the products on spot whenever they’re delivered by the carrier, make sure that everything is in proper shape/works and off you go.

    Products above 50GEL have a standard 1 month warranty unless mentioned otherwise in the description or product instruction. In case of defect we’ll take your product, check if the problem is caused by the manual damage and if not, then you’ll get the product replacement or a refund. Each of our product has at least 2 quality certificates. Vast majority of our costumers use our product for months or years. You can trust our quality and our support – we are not careless about our quality and image.

Anonymity

Warehouse guys know what are in the package but they’ve got no idea TF you are. Carriers see you but they got no idea what the fuck is in the package, so no worries if you care about that.

Privacy Policy

Should you trust us with your card details, email and the phone number? – Yeah.

When you pay for the order with a card, we can’t see your card details. It’s a separate big company of Unipay that runs the transaction. Google them if you want, we’re choosing the flawless for us and our shoppers.

As for your email and number – we don’t give a fuck about any of this. Your email will be used by our automatic mail system to send you automatically generated invoice when you start your order and notify you when the order is complete. Your number will be used by the carrier to contact you for the delivery. If you do not pick up – they’ll write you the SMS that they’re from Kiku. If your number is foreign, it’s likely that they’ll try to reach out to you through Whatsapp, Viber, Imo or something. If you’re not reachable, we’ll write you the email that hey – we can’t contact you because you’re a fucking ghost and hopefully you’ll ever get back to us.

That’s it. If you ever receive an SMS advertisement from Kiku, that’s not because you shopped with us. It could be because we decide that making the SMS advertisement is a good idea and address to the advertising company.

Pretty much that’s it.